Support
Have a question about Cookiza! or something isn’t working? Write to us, we’re happy to help.
So we can help quickly
Tell us which device you use (iPhone, iPad or Mac), the app version and what exactly happens. A screenshot often helps most.
How do I cancel Cookiza! Pro?
Subscriptions are managed by Apple. On iPhone or iPad open Settings → [your name] → Subscriptions; on Mac open the App Store → your account → Subscriptions. You can cancel Cookiza! Pro there. Pro stays active until the end of the paid period.
How do I use Pro on several devices?
Pro belongs to your Cookiza! account. Sign in with the same account on iPhone, iPad and Mac and Pro is unlocked everywhere.
How do I delete my account?
Write to info@cookiza.de from your account’s email address. We will delete your account with all recipes, photos and your shopping list. Please also cancel any running subscription with Apple.
I forgot my password.
Write to us from your account’s email address and we’ll help. If you signed in with Apple, you don’t need a separate Cookiza! password.
Where can I find the privacy policy?
Everything about the data processed by the website and app is in our privacy policy (German).